For short term rental hosts, managing messages across platforms like Airbnb and Booking.com can take up a lot of time. You often find yourself answering the same questions over and over again.
Automating your guest messages ensures your guests get the right information when they need it, so you can focus on growing your business.
Great guest experiences start with great communication.
By automating your guest messaging, you can:
- Send personalised confirmation messages with next steps
- Deliver perfectly timed pre-arrival instructions
- Share clear check-out instructions and review reminders
Manage messaging across all your properties and booking channels from one place.
With Uplisting you can:
- Standardise welcome messages across Airbnb, Vrbo, Booking.com, Google Vacation Rentals, and your direct booking site.
- Send automated property access codes and house rules before guests arrives
- Track all guest communication in one unified inbox
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Our in-built message templates contain dynamic fields so every message feels personal.
You can:
- Populate messages with guest names and other booking details
- Create your own message templates that match your hosting style
- Monitor and respond to special requests when needed
Automated messaging is about more than just sending check in instructions prior to your guest’s arrival. With Uplisting you can do so much more.
Use filters to send messages based on:
- How soon their reservation begins: send over tips about the property or area before guests arrive
- How long they’re staying: for longer stays, alert guests about mid-stay cleans or bin collection days
- Arrival details: send guests lock codes and parking information just before arrival to ensure a smooth check-in
- Whether they’ve submitted a security deposit, identity verification, or a signed rental agreement: ask for necessary pre-check in requirements to be completed to receive check-in instructions.
Keeping every step of the guest journey clear and under control.
Link your booking channels through our secure dashboard.
We'll automatically sync your Airbnb, Vrbo, Booking.com, Google Vacation Rentals and direct booking site messages, so you can manage all guest communication across your entire portfolio in one place.
In your Uplisting dashboard, set your preferences to customise the guest experience.
Do you require guests to pay a security deposit, sign a rental agreement or verify their identity before arrival? Do guests need to pay in full on booking, or will full payment be taken at a later date?
Whatever you decide, you can set up message templates in the next step to give guests all of the required information.
Start by creating message templates for key moments in the guest journey, like booking confirmations, pre-arrival instructions, and check-out reminders.
Use dynamic fields to automatically personalise messages with guest names, booking details, and property information.
From there, set up variations for different guest types, such as first-time guests, repeat visitors, or longer stays, so every message feels personal, without extra work.
Uplisting continues to offer more opportunities to customize stays for my guests as well as take some of the time consuming tasks and put them on auto-pilot.
Host: Laura O.
Manage guest communication across all your properties and booking channels from one place. Whether you’re running a few listings or a growing portfolio, automation keeps every message consistent, and under control.
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