Automated Guest Messaging

Guest Communication Sorted.

For short term rental hosts, managing messages across platforms like Airbnb and Booking.com can take up a lot of time. You often find yourself answering the same questions over and over again. Automating your guest messages ensures your guests get the right information when they need it, so you can focus on growing your business.

Link your booking channels through our secure dashboard. We'll automatically sync your Airbnb, Vrbo, Booking.com, Google Vacation Rentals and direct booking site messages, so you can manage all guest communication across your entire portfolio in one place.

Do you require guests to pay a security deposit, sign a rental agreement or verify their identity before arrival? Do guests need to pay in full on booking, or will full payment be taken at a later date?

Whatever you decide, you can set up message templates in the next step to give guests all of the required information.

Start by creating message templates for key moments in the guest journey, like booking confirmations, pre-arrival instructions, and check-out reminders.

Use dynamic fields to automatically personalise messages with guest names, booking details, and property information. From there, set up variations for different guest types, such as first-time guests, repeat visitors, or longer stays, so every message feels personal, without extra work.

Saving Time for

Busy Property Managers

See how automated messaging helps short-term rental hosts save time and improve guest experience.