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Trusted by 2,000+ operators
"Whether you have a smaller listing count or a larger one, Uplisting is easy to use, and it's scalable."
Josh Kristoff
Nomad Capital Adventures
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"Whether you have a smaller listing count or a larger one, Uplisting is easy to use, and it's scalable."
Josh Kristoff
Nomad Capital Adventures
Log in to your account
When managing a short-term rental business, things can occasionally go wrong. If you’ve held a security deposit from guests before their stay and later need to make a charge against it, some guests may choose to dispute this with their bank. Resolving a dispute can be time-consuming, requiring you to gather evidence and demonstrate why the charge was made.
With the Uplisting Protection Suite, you can manage disputes in one place with your booking and guest details filled in for you, and space to add rental agreements, ID checks and messages. And the best part, you can even send your dispute response to Stripe directly from Uplisting. It helps protect your properties, while giving you more time to focus on the important things.
Uplisting Protection Suite gives short-term rental hosts and property managers the tools they need to resolve disputes quickly and keep their properties protected.
With a dedicated ‘Protection’ page, you can see deposits, guest ID and SafeGuest in one place. If a guest raises a dispute, it will automatically appear in Uplisting, along with the reason for the dispute and the deadline for responding.
Each dispute gets its own page, where you can track its status and see any evidence held within Uplisting to support your case. If a dispute isn’t worth pursuing, you can accept it directly from Uplisting.
Choose how long a deposit is held after checkout, with the option for longer holds on eligible Stripe accounts. You can also choose to release deposits manually or automatically, at a set number of days after checkout, unless you have manually charged or released the deposit beforehand.
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All the information you need to effectively manage and resolve disputes, without searching across different systems.
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Quickly see any disputes directly in Uplisting, what happened and when you need to respond by.
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The evidence we hold to respond to disputes quickly available on the Protect page, from rental agreements to Guest IDs.
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Hold deposits for longer on eligible accounts, giving you more time to check properties after checkout.
Choose how long you want to hold deposits after checkout, with longer holds available on eligible Stripe accounts. Set the timing that works best for your property checks and deposit process.
View deposit details alongside your bookings, with the ability to charge or release deposits manually when needed. Keep track of deposits and disputes all from the dedicated Protect page.
See when a guest disputes a deposit, why it happened and when you need to respond. Review the evidence already held in Uplisting, before deciding how to proceed. You can then either accept the dispute or send your response to Stripe directly from Uplisting.
See how property managers and hosts use Uplisting to protect their short term rental properties.
Growth achieved by Pass The Property using Uplisting
Average rating across Capterra, G2 and Software Advice
Countries represented by Uplisting customers
Giving hosts their life back since day one
"Uplisting adds a fantastic amount of automation into our business to allow us to grow. We went from 20 properties to over 170 — and the platform never let us down."
Harminder & Parminder, Pass The Property
170+ properties · 25 UK cities
"Whether you have a smaller listing count or a larger one, Uplisting is easy to use, and it's scalable. [Uplisting] is not gouging you on price like other PMS options because they're focused on only what you really need to run a good business"
Josh, Nomad Capital Ventures
142 properties · Jacksonville, FL
What is the Uplisting Protection Suite?
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Can I control how long a deposit is held?
Can I hold a deposit for longer than seven days?
Can I charge or release a deposit manually?
Can I see card disputes in Uplisting?
What information can I see about a dispute?
Can I respond to a dispute in Uplisting?
Can I deal with a dispute before it becomes a chargeback?
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