We are living in unprecedented and challenging times. There's no way to sugar coat it, the travel industry is taking a monumental hit and it looks like it's going to get worse before it gets better. In times like this, we look for stability as we weather out the storm.
Uplisting is and always has been a fully remote team. More than remote, most of us work from our own homes. It's very much business as usual for us. It almost feels odd as we continue as normal amid so much disruption.
Unlike a lot of companies, we’re a private, fully self-funded business. We’re not at the mercy of investors and shareholders who might have a short-term outlook. We’ve built Uplisting on solid foundations and have grown sustainably and organically. We’re able to live by our mantra of working for you.
We at Uplisting very much see ourselves as your partners, not just customers. If you think we can implement any quick wins to add value, please share.
We focus on a relatively small number of members in comparison to some larger players. This means we will help you one-on-one if we can, and if you need.
We are official software partners with Airbnb, Booking-com and Homeaway/VRBO. We have direct access to their team. If you are feeling particularly impacted or concerned, please let us know and we will reach out as much as we can.
The next few months may be challenging. We’re working hard on solutions to help you generate more revenue now and in future. These include:
Transparency is key in times of uncertainty. Check-in with your clients to show them you are proactively monitoring and putting measures in place.
A few points you may want to implement and share:
If you are not already listed on Booking.com, consider it. 30% of bookings on Uplisting are generated on Booking.com but only 56% of listings are connected to it.
VRBO (Homeaway) only charge 5% commission when you are connected to an official software partner like Uplisting. They charge 10% normally.
Consider taking payments directly (via credit card) for Booking.com and VRBO (Homeaway) bookings. We normally advise against this as the extra admin is not always worth it, however, in these circumstances, cash flow may be critical.
You can automatically process credit card payments by connecting your Stripe account to Uplisting. VRBO (Homeaway) bookings are always paid directly to you (when using Uplisting) and you can request Booking.com provide guest credit cards too (again, Uplisting can automatically take payment for you).
Consider leaving properties empty for 1 day between bookings to allow time for any surfaces to neutralise and put potential guests at ease by implementing and updating your listings with wording such as deep cleaned and self-check-in.
Entire property short-term rentals are much more appealing than busy hotels filled with international travellers.
Please reach out to us if we can help.