Why the kitchen counter

Most guests now let themselves in, so the first moment of the stay happens without you there. A check-in message is read at the airport and forgotten by the time they arrive. A letter on the counter is already open, already theirs, and has their name at the top, so it gets read on the way past.

What one actually says

"We hope this break from Brisbane gives you both the chance to properly take time to mark your 10th anniversary together. To help you celebrate, we've popped a bottle of bubbly in the fridge."

"Absolutely loved all the personalised notes and treats"
Kathryn, Airbnb guest

How it works

The details come from your Uplisting reservations and the guest messages around them, because most of what matters gets mentioned in conversation rather than entered in a field. The letter prints at the property on schedule, or your cleaner issues it from the Crew Portal on their phone. After setup you do not need to touch it again.

What it picks up on its own

  • Occasions: birthdays, anniversaries, honeymoons and returning guests.
  • Celebrations: the gift is whatever you choose to leave, and it swaps to your non-alcoholic option when the booking calls for it, such as a babymoon, a new arrival, or a guest under the legal drinking age for their country.
  • Dietary preferences: breakfast matched to what each guest actually eats.
  • Guests who booked direct, and a thank you that says so.
  • Dogs: welcomed by name, on their own page. Almost nothing in hospitality remembers the four-legged member of the family, which is why it's the part guests tell their friends and family about. The Crew To Do from the same booking tells your cleaner to leave the treats out, so it happens on every stay rather than the ones you remember.
  • The language your guest writes in. The letter is printed in it.
"He even prepared a welcome letter just for our precious pet."
Lim, Airbnb guest

What is on the letter

  • Your branding: your logo and typography, physically in their hands. The one guest touchpoint an OTA cannot reformat.
  • QR codes: Wi-Fi, your guidebook and your upsells. Every guest who walks in sees your late checkout, your mid-stay clean, the good bottle of wine. One late checkout covers a month.
  • One quiet line at the bottom: book direct, or your socials. No banner and no QR code, because a welcome letter is not the place for a hard sell. It simply puts your own web address in their hands every stay.

Crew Portal

Cleaners, co-hosts and property managers review and print from their phone, without ever touching your Uplisting account. Their Crew To Do prints in whatever language they read most comfortably.

Pricing

Your first 3 bookings are free, no card required. After that it is USD 3 per booking, GBP 2.20, or EUR 2.50, before tax.

You are never charged for more than 5 bookings per property in a month, so USD 15, GBP 11 or EUR 12.50 is the most any one property can cost, however busy it gets. No subscription. No minimum. No bookings, no bill.

Guest details are purged automatically at the end of checkout day, never sold, and never used to train public AI models.

JottoGo was built by a short-term rental host for his own guests before it became a product.

Get started

Setup guide: jottogo.com/integrations/uplisting

Sign up: jottogo.com/login?mode=signup

Website
Go to
JottoGo
Integration type
Direct
Categories
Guest experience

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